The carpet nevertheless just isn't performed. The installers came out late within the working day they had been scheduled and arrived with the incorrect carpet and not plenty of of it. We had to acquire comprehensive discussions with A lot of people from Empire for getting the right carpet and A different installation date.
They mentioned cooperate would get ahold of me and that is was a higher priority nevertheless I’m continue to awaiting a phone. I’m am very unhappy with this service and hope to get compensated for my time of getting to wait so prolonged and for your unsatisfactory customer support. If this difficulty is not taken care of And that i’m not satisfied with the reaction and payment I will seek out further more actions.
– Installation day two: The performs have been unbelievable and labored very difficult. It was clear they did not wish to return A different day while, and ended up finishing all around 9:thirty PM, which was An important inconvenience to may well relatives with two young young children.
We’re happy to listen to you have been contacted. We’ll go on to adhere to up along with you right up until your installation is concluded.
They cash my Verify straight away but when I want it back so I am able to seek the services of another person they maintain my funds for ransom. By no means ever use this business. Tried to have the maintain produced within the checks and that dept will not be in around the weekend. Explain to me it’s unachievable. Wtf screw empire flooring.
Remember to Speak to Chrissy at 206-898-XXXXX or at the above mentioned email handle of cjjaxs at gmail.com to finalize your choice as I are going to be out of town until finally Monday of subsequent week as I need to travel to Mississippi to bury my brother (Should the hurricanes will allow us to do this.)
I was pretty sad as your customer service wasn't Specialist Once i called to complain. I spoke with someone (Adan) who told me he was passing my images to his supervisor and today he (Adam) returns my adhere to up contact and tells me he is a supervisor and it isn’t empires accountability to the harm to the walls per contract. I am planning to get empire to small promises court as I had been honest by contacting and letting you know empire today carpet and flooring the way I in glad we were being And that i hope a phone back again from company headquarters within 24 hrs as I'm also stopping my payment until a resolution is achieved. This isn't an expert technique to do business And that i won't advise empire to any individual during the in close proximity to upcoming.
Sometimes they “see†the payment, often they don’t. I’m instructed two various things by two different folks, and they're harassing me for payments they’ve experienced for months. It’s like not a soul is conversing to each other. I assure I won't ever use them again, And that i’ll convey to Every person I am aware never to likewise. So pissed off and irritated at this example. I should have just long gone to Lowe’s or Property Depot…not less than they appear to be able to locate my buy continuously….strangest, most frustrating factor I’ve encountered as a home operator….under no circumstances again.
So now I am listed here with almost everything from my closets out on my balcony and we’re anticipating rain so I had to go out to buy tarps to try to protect almost everything and I’m now needing to acquire day off work on Monday for that kitchen area put in and HOPE that they actually display up and do The task this time.
(it’s been 3 days considering the fact that they were being there). We have to move into your house and will’t as the floors and baseboards have to be fixed. We've people today trying to acquire your house that we are shifting from so we have been in bind right until This is often all fixed. Nonetheless nobody will get in touch with us from the company and check out to resolve your situation. I desire I could incorporate photos on This web site so everyone can see how bad it is actually! Dealing with Empire Today continues to be a terrible nightmare!
September 20, 2017 at three:36 pm Mounted Empire flooring in whole home towards the tune of 34K in December on 2014. Had all kinds of other problems but the most up-to-date is definitely the flooring while in the basement is having black mold places to the engineered Wooden. These are not very small minor places, these are definitely big! Attempted to have it repaired. Produced FIVE diverse appointments for contractors from Empire to come back out and resolve there was usually some cause they may not. The last contractor showed up two or three weeks in the past and called his boss. His manager stated to not mend the flooring. The contractor pointed out a number of other blacks spots beginning to type and spread. He stated this engineered Wooden mustn't are actually mounted in the basement. There is certainly an excessive amount of humidity.
We’re unhappy to hear that your mend was not concluded as scheduled. We have an understanding of your aggravation, and we’ll be in contact with you Soon to debate a doable resolution.
Overall squander of your time, and also the tile looks terrible! The initial tile we had appeared better than this work!! Carpet installation went great and happy with it.
I have called five instances to understand wherever my refund is and preserve becoming told the get more info Check out is inside the mail. I identified as today and was hung up on twice. I might be submitting a grievance with the Better Small business Bureau as well as likely to small promises court docket on Monday December 4th. Your customer support is atrocious!