We know delays may be aggravating, and we apologize for your inconvenience. We’re knowledgeable that Now we have discuss your issues, and have rescheduled your installation for 7/3. We’ll abide by up along with you till a solution is arrived at.
I just terminate my agreement on this organization once they screwed up not when but twice the installation routine in my lavatory. Originally was agenda final Friday. It absolutely was rescheduled for today att 9am turn out to be 11am then we must hold out till Almost 1pm and nobody arrived.
(four) Through the extremely beginning of this purchase, we are lied to by Everybody with the profits Woman (Loni), towards the installers, to several staff associates of your organization. Loni promised us high-quality Berber Carpet, premium quality 1/2 inch padding, as well as a finished merchandise that we might proud to possess. That has not been the situation, from the slightest. Evidently, the Berber carpet that we received wasn't of the standard she said since now you're presenting us a “superior quality†carpet  as a method to repair this mess. Loni also reported which the carpet would Mix in well with the prevailing floor and that transitions would not be essential.
It receives worse. They despatched the incorrect laminate also! Get my salesman around the telephone and he keeps looking to inform me it’s the best stuff. I now really need to verify to him it’s ALL Improper. He lives quite nearby so I question if he can arrive at my residence. Certainly not. He'll get in touch with me back again- Continue to Looking forward to That decision. Now the soonest they will even come back is Tuesday after which you can only do the laminate. I am now in limbo for the hardwood. We've got now wasted our holiday times due to this screw up. This was supposed to be a fantastic expertise, however it’s been everything but that! We have been SO PISSED OFF! Now staying instructed I have to start The entire procedure all over again Along with the salesman for your hardwood. Is this the company I paid for? I'm now reconsidering my whole purchase.
Oct 19, 2017 at 9:01 am I set up an appointment to have a part of floor reinstalled immediately after we did some transforming. It had been setup by way of the web site plus the gentlemen showed up the extremely next day. He educated me that Regardless that I had set up this flooring only two yrs in the past and it’s not offered. He went the additional action to setup a warrenty/assistance demand me. Sad to say that’s wherever the excellent services finished. I have gotten 7 calls about my income simply call but practically nothing of value regarding my assistance call. I had to simply call the Place of work numerous periods and request to be placed on maintain though the call attendent made an effort to Call the nearby Place of work. 3-four Periods they have been unsuccessful. My reaction was “how do I hope them to obtain ahold of me when their unique company cannot?†Right after way a lot of energy I ultimately obtained anyone and they gave me on a daily basis for my provider get in touch with but couldn't slender it down any more than “sometime involving 8am and 6pm.
We feeling your irritation and sincerely regret to hear you had been inconvenienced by this make any difference. We’ll be in connection with you soon to to discuss your practical experience, and start Doing work toward a solution.
The installers broke a caste-iron here radiator. They paid to own it fixed so it could cease leaking not to switch the broken valve.
We’re sorry to hear that the concerns haven't been resolved. Your may deliver your concerns and spot of Proper to Cancel to customersupport@ empire-today.com for further support.
Thanks for bringing your concerns to our consideration. We apologize for the lack of stick to up which you’ve received, and we’d like to know much more.
June 4, 2018 at three:seventeen pm We had a salesman occur out to our property in estimate us a cost for our kitchen area and laundry space when it arrived all the way down to performing The task they came out and just done the kitchen area spot they'd no understanding of the laundry room after we contacted them he stated that he hardly ever quoted a selling price for that laundry home that's he useless I contacted Empire The salesman arrive out to the house complaining this was gonna arrive from his pocket for the error what did I want something for free he quoted to me also that he was only making $40 commission off that job that $400 was planning to need to occur from his pocket he also stated to me was I prepared to pay out Element of it I reported no I can pay $one hundred fifty more It's not necessarily my fault you messed it up I do think that I mustn't really need to appear from pocket on everything but he agreed to this and remaining get more info our residence didn't hear nothing at all back again from him so I termed Client Care again he calls me today telling me fundamentally I used to be a liar that he didn't agree to that witches he agreed to this in front of me and my spouse plus the people installing the floor not nonetheless have I heard again from anybody at the moment as today on this issue it’s all claims that they are going to Get in touch with you or they'll e mail you they will do that for an extended timeframe to disregard The difficulty with any luck , my wording is correct about the spelling sorry if it is not I think men and women need to investigate the specific situation more prior to paying for floors I won't provide them with a very good ranking right up until they hold Together with the promise of the things they said they were being about to do till that point I won't give a superb writing or anything I'm not positive how I got to this certain internet site but I’m glad I did Incidentally the only explanation I agreed to the $one hundred fifty more just because he built me and my spouse come to feel guilty that he was intending to must appear away from pocket for hundred pounds and that is I believe is quite minimal down
Your satisfaction is significant to us, and we regret to hear you’re not satisfied with your floor repair. We’ve Positioned your account, and we’ll be in contact along with you before long to discuss your fears.
We’re upset to listen to that the fix wasn't done as scheduled. We recognize your stress, and we’ll be in connection with you Soon to discuss a possible resolution.
I need somebody to Make contact with me, that isn’t simply a customer care representative that can explain to me they may go away a voice mail or make a get the job done get that never happens.
I'd personally also propose you switch or alter your customer care agents mainly because they are unavailable and do not do their position as promised.